Featured Resource: Leadercast 2020—Ripple Effect
There were so many fantastic points in the interview, but we’re only going to highlight one here—and it’s a tough one.
How to Offer a Full Apology
Do this in four steps: First, own what you did. “Hey, I completely lost my temper with you yesterday.”
Next, show you understand how it affected the other person. “It wasn’t fair of me. I know it made you feel disrespected and upset.”
Then, apologize. “I’m really sorry I blew up at you.”
And last, make amends. “It won’t happen again. To make sure of that, here’s exactly how I’m going to make it up to you.”
Did you notice the one word that wasn’t in this four-step apology?
“But…”
The second you use an excuse, the respectful apology flies out the window. “I’m sorry I lost my temper, but I hadn’t had a single break all day long.” Nope.
A full and respectful apology has four easy steps and doesn’t include one excuse. A leader who can apologize like this treats people the way they want to be treated—respectfully.
Listen to our whole conversation with Gregg through your favorite podcast player listed at the bottom of this page.
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Learn more about Gregg Ward and connect with him on social media through his website.
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