Well, folks. It’s finally here: the end of 2020. What a year it has been for our world as we navigated the COVID-19 pandemic. Though the pandemic isn’t over, I don’t know anyone who isn’t thrilled to close the door on a year filled with so much loss, destruction, uncertainty and unrest. I know most of us want to forget 2020 ever happened, but it’s important we stop and think about the leadership lessons we learned, what we wish we’d done differently along the way, and how we can use the good and the bad from this year to be better in the future. As I reflect on the year gone by, I want to share three observations about what I believe 2020 taught us about leadership.