Being a good communicator requires more than the ability to captivate people and get your point across. It demands a level of awareness, an understanding of human nature and a good measure of self-confidence. These qualities are honed over time and through experience, but in more junior employees, cultivating and teaching them to embrace these qualities is not by any means standard in today’s workplace—it’s progressive.
As challenging as it can be to effectively communicate compelling subject matter, it’s twice as difficult to discuss tough subjects or have difficult conversations. Email and text afford people the ability to address difficult topics in a less personal way, which many people find easier and less confrontational.